12huat Privacy Policy — How We Protect Your Data
User privacy is a top priority at 12huat. This document outlines the types of information we collect, how it is used, how it is protected, and the rights you hold as a user of our platform in Malaysia. Please read this carefully before using our services.
Effective date: 1 January 2026. This policy may be updated from time to time.
1. Information We Collect from You
When you register and use the 12huat platform, we collect several categories of information to ensure the service runs smoothly and securely for you.
Account Information
- Full name, active mobile number, and password set during registration.
- Local bank account details required to process withdrawals in Malaysian Ringgit (RM).
- Betting history, deposit and withdrawal transaction records related to your account activity.
Technical & Usage Information
- Device and browser data: device type, operating system, browser version, IP address, and screen resolution.
- Usage data: pages visited, session duration, in-platform actions, and access log records.
- Cookies and tracking: cookie files stored in your browser to maintain login sessions, preference settings, and basic platform analytics data.
Payment Information
Payment information such as bank account numbers, bank names, and account holder names is collected specifically to process deposits and withdrawals in MYR. We do not store credit or debit card details directly — such transactions are processed through third-party payment providers that maintain their own security standards.
2. How Your Information Is Used
12huat uses collected information solely for platform operations and service improvement. We do not sell or transfer your personal data to third parties for marketing purposes without your consent.
- Identity verification: ensuring every account is legitimate and belongs to an eligible individual aged 18 and above.
- Transaction processing: verifying deposits, processing withdrawals in MYR, and maintaining your account's financial records.
- Account security: detecting suspicious activity, preventing fraud, and protecting accounts from unauthorised access.
- Customer support: verify your identity when contacting our support team and resolve technical or transaction-related issues.
- Platform improvement: analyses usage patterns in aggregate (without identifying individuals) to improve the interface, performance, and game offerings.
- Legal compliance: fulfil applicable legal obligations under Malaysian law.
3. Use of Cookies and Session Tracking
The 12huat platform uses cookies — small text files stored in your browser — to enhance your experience and ensure the platform's core functions work properly.
Session cookies used to maintain your login status during an active session. These cookies are automatically deleted when you close your browser. Preference cookies saves your preferences such as interface language and your chosen odds format. Analytics cookies collects anonymised usage data to help us understand how users interact with the platform.
You can manage or disable cookies through your browser settings. However, disabling session cookies may affect your ability to stay logged in or use certain platform features normally.
4. Data Storage, Security & Third-Party Sharing
How Data Is Stored and Protected
All 12huat user data is stored on servers protected with industry-standard SSL (Secure Socket Layer) encryption. Account passwords are never stored in plain text — they are saved in a hashed format that cannot be decrypted by anyone, including platform staff.
Financial data such as transaction records and bank account details are stored in an isolated environment with strict access controls. Only authorised staff who require access for payment processing and customer support purposes are permitted to view this information.
Third-Party Sharing
- Payment providers: required transaction information is shared with local payment providers (FPX, TNG) solely for the purpose of processing deposits and withdrawals in MYR.
- Game software provider: minimal technical data required to run games may be shared with third-party game software providers.
- Legal compliance: information may be disclosed to the relevant authorities where required by court order or applicable Malaysian law.
- 12huat does not sell, rent, or disclose your personal data to advertisers, data brokers, or any third party for marketing purposes.
5. User Rights, Policy Changes & How to Contact Us
Your Rights as a 12huat User
- Right to Access: you have the right to request a copy of the personal data we hold on your account at any time.
- Right to Rectification: if any information in your profile is inaccurate or outdated, you can update it via account settings or by contacting customer support.
- Right to Erasure: you may request deletion of your account and associated data. Requests will be processed subject to record retention obligations required by law, particularly financial records.
- Right to Withdraw Consent: you may withdraw consent for certain data processing at any time, though this may affect your ability to continue using some platform features.
Changes to This Privacy Policy
12huat reserves the right to update this Privacy Policy from time to time in response to changes in law, technology, or service operations. Any significant changes will be communicated to active users via in-platform notifications. The "last updated" date at the top of this page will always reflect the most current version of this document.
Continued use of the 12huat platform after any Privacy Policy updates are published will be considered acceptance of the revised version. You are encouraged to review this page periodically.
How to Contact Our Privacy Team
For any enquiries about this Privacy Policy, data access requests, or concerns about how your information is handled, please contact the 12huat support team via the live chat function available in your account. You may also refer to the FAQ for additional information on privacy and account security.
Questions About Your Data?
If you have questions about how 12huat handles your personal data, or wish to exercise your data access and rectification rights, contact our support team. You can also register an account to start using the platform in full.